Returns for internet orders must be made within 15 days for a cash (in-store only) or credit card refund (in-store or webstore). Knitting yarn returns are allowed only if same yarn and dye lot are in stock, label is in new condition and from a smoke-free home. No returns are allowed on needles or hooks, food items, looms, spinning wheels, or digital items. All other items must be unopened and in new condition. If your purchase was made on our webstore, please contact us at (248) 693-3690 or info@heritagespinning.com prior to returning an item.
To complete your return, we require a receipt or proof of purchase.
In the event of a defective product, please contact us directly — do not send your purchase back to the manufacturer.
Please let us know directly if you have an issue and we will work with you to solve the problem. We have worked hard since 2000 to enjoy the good reputation we have built and want to help you be successful in your craft, too.
We appreciate your positive reviews on Facebook, Instagram, Google or other platforms.
Web purchases: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will promptly be applied to your credit card or original method of payment. Shipping, except in the event of manufacturers flaw, is not refundable.
In store refunds and purchases: If you are requesting a refund or exchange when in the shop, a determination will be made immediately. If paid by credit card, a refund will be issued to it. If paid by check or cash, refund may be by check or cash, depending on the amount of the refund.
If you haven’t received a refund yet, first check your bank account/credit card.
Next, contact your credit card company or bank, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@heritagespinning.com and we will sort things out promptly.
Only regular priced items may be refunded. Sale and Second Chance items cannot be refunded. Second Chance items are always sold “as is.”
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to us at info@heritagespinning.com and we will work out the details. Explain what is wrong with the item and include photos to show the defect or damage.
To return your product, you should mail your product to: Heritage Spinning and Weaving, 47 E. Flint ST, Lake Orion, MI, 48362, USA, but only after contacting us first at info@heritagespinning.com.
You are responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. For best shipping rates, we recommend using pirateship.com.
Contact us at info@heritagespinning.com for questions related to refunds and returns. Or, call us at (248)-693-3690.
